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14 | MAINTENANCE AND TROUBLESHOOTING
There is a small red ×
on the SMART Board icon
.
SMART Product Drivers is
unable to detect your
interactive whiteboard.
Ensure that the USB cable
is connected from your
computer to your
interactive whiteboard and
that the cable isn’t over-
extended.
SMART Board service isn’t
running.
Start SMART Board
service:
1. In the notification area,
press the SMART
Board icon , and
then press Control
Panel.
The SMART control
panel opens.
2. Select About
Software and
Product Support >
Tools > Diagnostics.
The SMART Board
Diagnostics window
opens.
3. Select Service > Start.
4. Close the SMART
Board Diagnostics
window, and then
close the SMART
control panel.
Not all components of
SMART Product Drivers
are installed on your
computer.
Re-install SMART Product
Drivers on your computer.
Symptoms Cause Solution