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Additional Information
ADDITIONAL INFO
Problem Suggestion
CAN’T CONNECT
displays on my
handset.
• Only one handset of your phone system can be in use (off hook) at a time For example, if HS1
is on a call and HS2 presses TALK, CAN’T CONNECT will display Be sure only one handset
is in use at a time.
• Move the handset closer to the base. You might have moved out of range.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow
up to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios, radio
towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones.
• You are trying to use both system handsets at the same time. Be sure to only use one system
handset at a time.
The batteries will not
hold a charge.
• Make sure the battery is plugged into the handset.
• Be sure to use the AC power adaptor provided with your phone.
• Charge the battery in the handset for at least 16 hours. For optimum daily performance, return
the handset to its base when not in use.
• You may need to purchase a new battery, please refer to the Batteries section of this user’s
manual.
• Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual
for further instruction.
Troubleshooting