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Appendix
63
Troubleshooting
I experience poor sound quality when using the handset
speakerphone.
For increased sound quality while using the handset speakerphone, place the
handset on a flat surface with the dialing keys facing up.
I hear other calls while using my phone.
Disconnect the telephone base from the telephone jack, and plug in a different
telephone. If you still hear other calls, call your telephone service provider.
The telephone does not ring when there is an incoming call.
Make sure that the ringer is not off. Refer to Handset ringer volume and
Telephone base ringer volume on page 11 in this user’s manual.
Make sure you plug in the telephone line cord securely into the telephone base
and the telephone jack. Make sure you plug in the power cord securely.
The cordless handset may be too far from the telephone base.
Charge the battery in the cordless handset for at least 11 hours. For optimum
daily performance, return the cordless handset to the telephone base when not
in use.
You may have too many extension phones on your telephone line to allow all of
them to ring simultaneously. Try unplugging some of the other phones.
The layout of your home or office might be limiting the operating range. Try
moving the telephone base to another location, preferably to a higher location.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
Test a working phone at the phone jack. If another phone has the same problem,
contact your telephone service provider (charges may apply).
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as far
away as possible from these types of electronic devices.
Remove and install the battery again. Place the cordless handset in the
telephone base or handset charger. Wait for the cordless handset to reestablish
its connection with the telephone base. Allow up to one minute for this to
take place.
Your line cord may be defective. Try installing a new line cord.
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