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Appendix
Warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”)
that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and
workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance
with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased
and used in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during the limited
warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s
option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished
replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of
the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the
Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products to you
in working condition. You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs
or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies
to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement
Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation,
abnormal operation or handling, neglect, inundation, re, water or other liquid intrusion; or
Product that has been damaged due to repair, alteration or modication by anyone other than an authorized
service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or
antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been
removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada,
or used for commercial or institutional purposes (including but not limited to Products used for rental purposes);
or
7. Product returned without a valid proof of purchase (see item 2 below); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside
the unit.
How do you get warranty service?
To obtain warranty service in the United States of America, please call 1 (800) 595-9511. In Canada, please call
1 (800) 267-7377. NOTE: Before calling for service, please review the user’s manual - a check of the Product’s
controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and
are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location.
VTech will return repaired or replaced Product under this limited warranty to you, transportation, delivery or handling
charges prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not
covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will
notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay
for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.
What must you return with the Product to get warranty service?
Return the entire original package and contents including the Product to the VTech service location along with a
description of the malfunction or difculty; and
Include “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date
of purchase or receipt; and
Provide your name, complete and correct mailing address, and telephone number.
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