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[ 40 ] ADDITIONAL INFORMATION
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
The
status LED won’t light on
when the handset is placed in
the base unit.
The audio sounds weak and/or
scratchy.
Can’t make or receive calls.
The handset doesn’t ring or
receive a page.
Suggestion
• Make sure the AC adapter is plugged into the base unit and
wall outlet.
• Make sure the handset is properly seated in the base unit.
• Make sure the charging contacts on the handset and base unit
are clean.
• Press during a call to help eliminate
background noise.
• Make sure that the base unit antenna is in a vertical position.
• Move the handset and or base unit to a different location away
from metal objects or appliances and try again.
• Make sure that you are not too far from the base.
• Check both ends of the base unit telephone line cord.
• Make sure the AC adapter is plugged into the base unit and
wall outlet.
• Disconnect the AC adapter for a few minutes, then
reconnect it.
• Reset the digital security code (See page 37).
• Make sure is pressed.
• The battery pack may be weak. Charge the battery on the base
unit for 15-20 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
• Reset the digital security code (See page 37).
TRU246_2.4GHz Owners Manual 7/26/00 9:35 Page 40