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TROUBLESHOOTING
YOUR NEW PHONE
If your phone is not performing to your expectations, please try these simple steps first
before calling Uniden customer service.
TROUBLE SHOOTING
The charge light
won’t come on
when the handset
is placed on
the base.
● Make sure the AC adaptor is plugged into the base and
wall outlet.
● Make sure the handset is sitting correctly
in the base.
● Make sure the charging contacts on the handset and base
are clean.
PROBLEM
The audio sounds
weak and/or
scratchy.
● Move the handset and/or base to a different location away
from metal objects or appliances and try again.
● The handset rechargeable Ni-MH battery may need to be
charged.
● You may be out of normal operating range. Move closer to
the base unit.
● Move the base unit so that it is centrally located in your
residence or office and not near appliances.
Can’t make or
receive calls.
The handset
doesn’t ring or
receive a page.
● Check both ends of the base telephone line cord are
firmly pushed in until they click.
● Make sure the AC adaptor is plugged into the base and
wall outlet.
● Disconnect the AC adaptor for a few minutes, then
reconnect it.
● Place the handset back on the base unit for a few seconds.
● The Ni-MH battery pack may be weak. Charge the battery
for 14 hours.
● The handset may be too far away from the base. Place the
base away from appliances or metal objects.
● Place the handset back on the base unit for a few seconds.
● You may have exceeded the Ringer Equivalence Number
(REN) limit of how many phones can be connected to the
same line. The REN total of all devices (printed on the label
on the bottom of each unit) should not exceed three (3).
Disconnect the appropriate units to lower the REN total.
SUGGESTION
No power on
handset unit
● Check the Ni-MH battery connection inside the battery
compartment on the handset.
● The handset rechargeable Ni-MH battery pack may need
to be charged.