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IMPORTANT INFORMATION
Solving Problems
Ifyouhaveanytroublewithyourphone,checkthissectionfirst.Ifyou
needhelp,callourCustomerCareLinelistedonthefrontcover.
General problems Possible solutions
No handsets can make or
receive calls.
x Check the telephone cord connection.
x Disconnect the base AC adapter for a few
minutes; then reconnect it.
A handset can’t make or
receive calls.
x Move the handset closer to the base.
A handset can make calls,
but it won’t ring.
x Make sure the ringer is turned on.
x Make sure Silent Mode is turned off (see page
16).
A handset is not working.
x Charge the battery for 15-20 hours.
x Check the battery connection.
The phone keeps ringing
when I answer on an
extension.
x You may have to change the line mode.
Contact Customer Service for instructions.
There’s a lot of noise or
static on the line
x Check for interference from appliances
(microwave ovens, TVs, etc.) or wireless
devices (baby monitors, WiFi equipment,
etc.). Move the handset or base away from the
interference source.
x If you have any service that uses the phone
line, add a DSL or a telphone line filter (see
page 22).
Caller ID problems Possible solutions
No handsets display
Caller ID information.
x Let calls ring twice before answering.
x Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
x You may have to change the line mode.
Contact Customer Service for instructions.
Multi-handset problems Possible solutions
I can’t transfer calls.
x Reset the handset (see page 23).
Two handsets can’t talk to a caller.
x See if any handset is in Privacy Mode.
A handset says
Unavailable
.
x Move the handset closer to the base.
x See if any handset is in Privacy Mode.