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The Basics
Hold
24 Strata CIX and CTX IPT/DKT Telephone 11/05
Hold
1. To place a call on hold, press Hold. Your LCD shows the line on hold. The held
Line’s LED flashes green while appearances of the line at other stations flash red.
• To return to the held call, press the held
Line button.
• If you do not return to the held call within a specified time, it rings back to your
telephone. The call remains camped-on to your station indefinitely.
• If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
While on a call, press Hold twice. That line’s LED flashes green while
appearances of the line at other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another Line button – no
need to press
Hold. Make sure this feature is programmed on your system; if not,
existing calls will drop.
While on a call, press another extension button to receive/originate a new call. The
accessed line’s LED flashes (in-use). The first call is put on hold and your
extension’s LED flashes. You can also switch between calls without having to
press
Hold.
Consultation Hold
1. While on a call, press Cnf/Trn. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its
Line button.