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The Basics
Call Transfer
20 Strata CIX and CTX IPT/DKT Telephone 08/07
Call Transfer
1. While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal
dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or immediately “blind transfer” the call.
Note If the privacy option has been disabled, then if you use a Line button when you
transfer the call, the LED will flash red until the receiving party answers. While
the LED is flashing, you can press
Line button to return to the call. If the
receiving party answers the call, the LED turns solid red and you cannot
reconnect to the original caller.
During call transfer, you can connect all three parties by pressing your flashing
extension button or
Cnf/Trn.
• If you get voice mail, you can leave a message or hang up and let the
transferred caller leave a message.
• If you hear a long single tone, then announce the call over the called telephone’s
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is busy,
you may hang up and the transferred trunk or station will be camped on to the busy
destination.
To transfer a call directly to Voice Mail (VM)
1. While on a call, press
Cnf/Trn.
2. Enter
#407.
3. Enter the VM mailbox number (usually the same as the extension number) +
#.
4. Hang up and the caller is connected to the VM mailbox. This feature does a blind
transfer to VM.
To transfer a call directly to VM with a DSS button
1. While on a call, press
Cnf/Trn.
2. Press the DSS button.
3. Hang up and the caller is connected to the VM mailbox.