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Butler 3900/Twin/Triple/Quattro
ENGLISH
Butler 3900/Twin/Triple/Quattro 25
11. TROUBLE SHOOTING
12. TOPCOM WARRANTY
12.1 WARRANTY PERIOD
The Topcom units have a 24-month warranty period. The warranty period starts on the day
the new unit is purchased. The warranty on batteries is limited to 6 months after purchase.
Consumables or defects causing a negligible effect on operation or value of the equipment
are not covered.
The warranty has to be proven by presentation of the original purchase receipt, on which the
date of purchase and the unit-model are indicated.
12.2 WARRANTY HANDLING
A faulty unit needs to be returned to a Topcom service centre including a valid purchase note.
If the unit develops a fault during the warranty period, Topcom or its officially appointed
service centre will repair any defects caused by material or manufacturing faults free of
charge.
Symptom Possible cause Solution
No display Batteries uncharged Check the position of the
batteries
Recharge the batteries
No tone Telephone cord badly
connected
Check the telephone cord
connection
The line is occupied by another
handset
Wait until the other handset
hangs up
The icon flashes
Handset out of range Bring the handset closer to the
base
The base has no power supply Check the mains connection to
the base
Base or handset do not
ring
The ringing volume is zero or
low
Adjust the ringing volume
Tone is good, but there
is no communication
The dialling mode is wrong Adjust the dialling mode
(pulse/tone)
Not possible to transfer
a call on PABX
The FLASH time is too short Set the unit to longer flash time
Telephone does not
react when pressing the
keys
Manipulation error Remove the batteries and put
them back in place