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Section 8 - Troubleshooting continued
8-2
Problem Possible Cause Solution
When the BTR-24 power switch was turned
on nothing happens. The power light does not
light.
• Internal battery is completely
exhausted
• Plug the AC power plug into the
BTR-24. Allow the unit at least 5
minutes for the internal battery to
receive an initial charge. Then turn the
unit on and run it off AC power.
When the BTR-24 power switch was turned
on, the unit's power light came on but the
system never booted-up after 25 seconds.
• Internal battery is nearly exhausted.
• On boot, an error was encountered and
the unit could not finish boot-up.
• Charge the battery or run off external
AC power.
• Power down the BTR-24, wait two
seconds, then power-up again.
Can't change the RF channel the BTR-24 is
on.
• The base station may be set to channel
lock. This is indicated by a solid
decimal point in the bottom right of the
display.
• Hold the <SELECT> button down for
about 10 seconds. This unlocks the RF
channel lock button. A user could also
reboot the BTR-24, but the beltpacks
would need to be turned off until the
BTR-24 finished booting, then turned
on.
When the TR-24 beltpack power was turned
on, the unit's power light came up, but the "1"
button light never came up and
communication never started.
• Internal battery is nearly exhausted.
• On boot, and error was encountered
and the unit could not finish boot-up
• Charge the battery.
• Power down the TR-24, wait two
seconds, then power up again.
Headphone audio from another beltpack(s) is
loud and distorted.
• Microphone gain on the other
beltpack(s) is set to high.
• Press and hold the <TALK> button and
"1" button until the voice prompt
indicates "MIC ADJUST" on the
offending beltpack. While holding the
<TALK> button, press and hold the "1"
button to lower microphone gain. The
factory setting is at the voice prompt
"four" level.
Headphone audio from another beltpack(s) is
too low.
• The headset's microphone on the other
beltpack(s) is too far from the user's
mouth.
• Microphone gain on the other
beltpack(s) is set too low.
• Adjust the headset's microphone on the
suspected beltpack so it is one index
finger width straight out from the user's
mouth.
• Press and hold the <TALK> button and
"1" button until the voice prompt
indicates "MIC ADJUST" on the
suspected beltpack. While holding the
<TALK> button, press and hold the "2"
button to raise the microphone gain. The
factory setting is at the voice prompt
"four" level.