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FACTORY SERVICE
All equipment returned for repair must be accompanied by documentation
stating your return address, telephone number and proof of date of
purchase, along with a description of the problem. In lieu of this, you may
obtain a Return Authorization form from our Customer Service Department.
Customer Service Department
Telex Communications, Inc.
12000 Portland Avenue South
Burnsville, Minnesota 55337 U.S.A.
Telephone: (800) 392-3497
Fax: (800) 323-0498
Return equipment to:
Service Department
Telex Communications, Inc.
West 1st Street
Blue Earth, Minnesota 56013 U.S.A.
WARRANTY REPAIRS - If in warranty, no charge will be made for the repairs.
Equipment being returned for warranty repair must be sent prepaid and will
be returned prepaid.
NON-WARRANTY REPAIRS - Equipment that is not under warranty must be sent
prepaid to Telex. If requested, an estimate of repair costs will be issued
prior to service. Once your approval for repair, and repair of equipment is
completed, the equipment will be returned on a collect basis. Collect
charges may be avoided by sending a signed check for payment in full
along with your signed estimate approval form (the estimate includes the
shipping charge).