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12-4
PDT 8000 Series Product Reference Guide
Troubleshooting
Table 12-1. Troubleshooting
Problem Possible Solution
Terminal does not turn on. Adjust the backlight.
Ensure batteries are installed properly. If necessary, replace the
batteries.
Ensure the terminal is charged. If necessary, see Charging the
Terminal Battery on page 1-8 for instructions to charge the terminal.
If your terminal still does not operate, try a soft reset (see Resetting
Your PDT 8000 Terminal on page 2-24).
Terminal turns itself off. Your terminal is designed to turn itself off after a period of inactivity.
This period can be set from one to five minutes, in one-minute
intervals. Check the Power screen (in the System tab under Start -
Settings), and change the setting if you need a longer delay before
the automatic shutoff feature activates.
Terminal does not emit sound. Check the System Volume slider in the Sounds & Notifications
properties screen (under Start - Settings) to ensure the volume is not
turned down.
Terminal stops responding to
screen input.
Perform a soft reset. See Resetting Your PDT 8000 Terminal on
page 2-24.
Terminal responds
inaccurately to stylus taps.
Align the screen. Choose Align Screen from the System tab under
Start - Settings or press Shift + 2.
Terminal doesn’t recognize
my handwriting.
If you’re using the Block Recognizer input method, characters must
be written a certain way. See Appendix A, Block Recognizer
Characters for information about how to write character strokes.
Write the character strokes in the lower character entry area on the
screen — not on the display part of the screen.
Ensure you are writing lower-case letters, upper-case letters, and
numbers in the appropriate sections of the writing area. See
Entering Information Using the Input Panel on page 2-12.
Cannot see characters on
display.
Ensure your terminal is on. See Starting the Terminal on page 1-21.
Adjust the backlight on your terminal (see Adjusting the Backlight on
page 2-3).