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Chapter6 Additional information
HotSync
®
operation problems
I cannot perform a HotSync
®
operation. What should I check
to make sure I am doing it correctly?
, Check that the operating system of your computer is Windows
®
98/
98 Second Edition/Me/2000 Professional/XP.
, Make sure that the cradle is connected securely to the computer.
I performed a HotSync operation, but one of my applications
did not synchronize.
, Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
I am using Outlook
®
as my PIM, but I cannot perform a HotSync
operation.
, Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
, Check that the correct conduit is installed. Reinstall the HotSync
Manager and make sure the correct conduit is selected.
, Make sure that Intellisync Lite is installed. See “Step 4: Installing the
Palm Desktop for CLIÉ software on your computer” in the Read This
First manual for details.
I cannot launch the HotSync Manager.
, Make sure that you are not running another program, such as a
network or facsimile applications, that uses the serial port you
selected in the Setup dialog box.
, Back-up the Palm Desktop for CLIÉ software, uninstall it, then
reinstall it.
, Make sure that Local USB is selected.
Troubleshooting – Frequently Asked Questions
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