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Chapter6 Additional information
I tried to perform a local HotSync operation, but it did not
complete successfully.
Try each of these in turn:
, Check if the HotSync Manager is running. If HotSync Manager is
running, exit, and then restart it.
, Make sure that Local Serial is not selected in the HotSync Manager
menu or the Palm Desktop for CLIE software menu.
, Check that the USB cable is properly connected to the USB connector
of your computer.
, Read the HotSync Log for the user account for which you are
performing a HotSync operation.
, Make sure your CLIE handheld is securely connected to the USB
cable.
, Make sure the gold-plated connectors on the USB cable and your
CLIE handheld are clean. Use a pencil eraser to clean them.
I cannot perform a HotSync operation via modem.
Check the following on your computer:
, Make sure your computer is turned on and that it does not shut
down automatically as part of an energy-saving feature.
, Make sure the modem connected to your computer is turned on and
is connected to the outgoing phone line.
, Make sure Modem is selected in the HotSync Manager menu.
, Make sure the modem you are using with your CLIE handheld has
an on-off switch. Your CLIE handheld cannot “wake up” a modem
that has an auto-off feature.
Troubleshooting – Frequently Asked Questions
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