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Troubleshooting
The phone cannot be
operated at a useful
distance from the base
because the signal
becomes weak or noisy.
Lift the base’s antenna to a vertical position.
The handset’s range has decreased. Return the handset to the
cradle and recharge the battery pack. Replace the battery
pack if necessary.
The handset battery
pack does not charge.
If the charging contacts on the handset and base are dirty,
clean them with a pencil eraser.
Be sure the battery pack is connected correctly.
Replace the battery pack.
The handset does not
ring or receive a page.
Move the base away from other electrical devices and sources
of noise.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the battery pack is charged. (If the battery power is too
low, it does not have enough power to light the display.)
You have an incoming
call, but do not receive
any Caller ID
information.
Let the phone ring twice before you answer, so the system has
time to record the Caller ID information.
Check that the system is correctly and securely connected.
Verify with the phone company that your CID service is active.
The handset stops
working or works poorly
during a call.
Move the handset closer to the base.
Lift the base’s antenna to a vertical position.
Be sure the battery pack is charged. (If the battery power is too
low, it does not have enough power to light the display.)
If the base loses power while the handset is away, the security
access-protection code might change. Restore power to the
base, then place the handset back on the base. The CHARGE
indicator lights, indicating that the code is set again.
If the charging contacts on the handset and base are dirty,
clean them with a pencil eraser.
The system does not
answer calls.
Make sure the system is turned on and the AC adapter is
properly connected.
Check all phone line connections.
The system does not
record the caller’s
messages
Recording time is set to announce only. Set it to
'
''
' or *
**
*.
Delete messages if the memory is full.
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