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Troubleshooting
ˆ
Troubleshooting
Problem Solution
Cannot program the existing ID after disconnect-
ing and reconnecting the phone.
Perform a system update at another station (see “Trouble-
shooting” on Page 26).
Cannot access the program mode. Station is off the hook or on hold. Hang up or turn hold off.
Does not receive
3$*(#$//
3$*(#$//3$*(#$//
3$*(#$//
. DND is on. Turn it off.
Cannot join in a conference call. Release Call Privacy (see “Making a Conference Call” on
Page 16).
Another station has already joined the call.
Intercom does not work. Make sure both stations are connected to Lines 1 and 2.
Called station is in DND.
Cannot view the activity of other stations. Line 1 is not common to all bases.
The line indicator flashes when a call comes in but
the phone does not ring.
Auto Attendant is turned on at the SP708 station. Turn it off.
Ringer switch is set to off. Turn it on.
Ringer is programmed OFF. Turn it on.
DND is turned on. Turn it off.
One station's number continues to appear when
the station is not in use.
DND is on at that station. Turn it off.
Make sure the base is connected to the line and AC power.
The telephone does not ring. Auto Attendant is turned on at the SP708 station. Turn it off.
Ringer switch is set OFF. Turn it on.
Ringer is programmed OFF. Turn it on.
DND is on. Turn it off.
There is no dial tone and the display is blank. Connect AC power.
Callers cannot hear you when using the handset,
but you can hear them.
Check the handset cord connection.
Check MUTE.
When a call comes in on Line 2, the LINE 2 indica-
tor does not light.
Check the FAX/PC switch. The switch should be set to
PHONE when a PC or fax is not connected.
Cannot operate the phone during a power failure. Install the backup batteries.
Communication errors occur during Call Transfer/
Intercom/Page All.
A station might have been removed without performing a
system update.
43-5709.fm Page 26 Wednesday, December 20, 2000 10:56 AM