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Troubleshooting
34
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these
simple steps first
Problem Solution
The CHARGE/IN USE or
CHARGE indicator won’t
illuminate when the handset
is placed on the cradle.
• Make sure the AC adapter is plugged into the
cradle and wall outlet.
• Make sure the handset is properly seated in the
cradle.
• Make sure the charging contacts on the cradles
and handsets are clean.
The audio sounds weak
and/or scratchy.
•Move the handset and/or base to a different
location away from metal objects or appliances
and try again.
• Press CH/SEL to help eliminate background
noise.
• Make sure that the handset is not too far from
the base.
Can’t make or receive calls.
• Re-register both handsets. (See “Before Using,
Register Extra Handset to the Main Base Unit” on
page 11.)
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the
base and wall outlet.
• Disconnect the AC adapter for a few minutes,
and then reconnect it.
• Make sure that the handset is not too far from
the base.
The handset doesn’t ring or
receive a page.
• Re-register both handsets. (See “Before Using,
Register Extra Handset to the Main Base Unit” on
page 11.)
• The battery pack may be weak. Charge the
battery for 15-20 hours.
• The handset may be too far away from the base
unit.
• Place the base unit away from appliances or
metal objects.
43-3595.book Page 34 Monday, June 7, 2004 2:27 PM