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Troubleshooting
34
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these
simple steps first
Problem Solution
The CHARGE/IN USE LED
won’t illuminate when the
handset is placed in the
base.
• Make sure the AC adapter is plugged into the
base and wall outlet.
• Make sure the handset is properly seated in the
base.
• Make sure the charging contacts on the handset
and base are clean.
The audio sounds weak
and/or scratchy.
• Make sure that the base antenna is in a vertical
position.
•Move the handset and/or base to a different
location away from metal objects or appliances
and try again.
• Press DELETE/CHANNEL to help eliminate
background noise.
• Make sure that you are not too far from the
base.
Can’t make or receive calls.
• Check both ends of the base telephone line
cord.
• Make sure the AC adapter is plugged into the
base and wall outlet.
• Disconnect the AC adapter for a few minutes,
then reconnect it.
• Change the digital security code (see page 11).
• Make sure that you are not too far from the
base.
The handset doesn’t ring or
receive a page.
• The battery pack may be weak. Charge the
battery for 15-20 hours.
• The handset may be too far away from the base
unit.
• Place the base unit away from appliances or
metal objects.
• Change the digital security code (see page 11).
Severe noise interference.
•Keep the handset away from microwave ovens,
computers, remote control toys, wireless
microphones, alarm systems, intercoms, room
monitors, fluorescent lights, and electrical
appliances.
•Move to another location or turn off the source
of interference.
43-3548.fm Page 34 Tuesday, February 25, 2003 1:06 PM