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User Guide SoundPoint IP 670 Phone
6 - 4
Access to Screens and Systems
Symptom Problem Corrective Action
There is no response when you
press a feature key.
The SoundPoint IP 670 phone is
not in an active state.
Do one of the following steps:
• Press the keys more slowly.
• Check with your system administrator
to see if the key has been mapped to
a different function or is disabled.
• Place a call to the phone to check that
inbound call display and ringing is
normal. If successful, try to press
feature keys within the call to access
the Menu, for example.
• To confirm that the line is active, press
the Menu key, and then select Status
> Lines > Line Information. From the
Line Information page, verify that your
phone line is registered.
• To attempt re-registration to the call
server, reboot your phone. (Refer to
Restarting Your Phone on page 4-18).
The display shows “Network Link
is Down”.
The LAN cable is not properly
connected.
Do one of the following steps:
• Check termination at the switch or hub
(furthest end of the cable from the
phone).
• Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
• Check if the LAN port is active or
inactive. Press the menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
• To attempt re-registration to the call
server, reboot your phone. (Refer to
Restarting Your Phone on page 4-18).