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Polycom
®
SoundStation
®
IP 5000 Phone User Guide
58
Displays
Audio
Overall Functioning
Symptom Problem Corrective Action
There is no display.
The display is incorrect.
The display has bad contrast.
Power isn’t correctly applied to
the phone.
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
• If your phone uses Power over
Ethernet (PoE), have your system
administrator check that the switch is
supplying power to the phone.
The contrast needs adjustment. Adjust the screen contrast. (See Changing
the Screen Contrast on page 53.)
The display is flickering. Certain types of older fluorescent
lighting cause the display to
appear to flicker.
Try the following:
• Move the phone away from the lights.
• Replace the lights.
Symptom Problem Corrective Action
The speaker has no audible
sound.
Speaker volume is low. Adjust the speaker volume. During a call,
press to adjust the volume.
Symptom Problem Corrective Action
The phone is malfunctioning. The phone may need to be
restarted.
Restart the phone:
Note: If your phone malfunctions, you may
be able to restore normal operation
without restarting it. Before you restart
your phone, contact your system
administrator.
• Press , and then select Settings >
Basic > Restart Phone.
The Restart Phone screen displays.
The message Are you sure? displays.
To restart the phone, press the
Yes soft key.