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Polycom
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SoundStation
®
IP 5000 Phone User Guide
55
Troubleshooting
The following tables contain general troubleshooting information to help you
solve any problems you might encounter when you use the
SoundStation IP 5000 conference phone. The tables list possible trouble
symptoms, the likely causes of these problems, and recommended corrective
actions to take. Problems are grouped as follows:
• Power and Startup on page 55
• Controls on page 56
• Access to Screens and Systems on page 57
• Calling on page 57
• Displays on page 58
• Audio on page 58
• Overall Functioning on page 58
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware (see Testing Phone
Hardware on page 59).
If your phone is unable to perform certain tasks, a warning icon, , will
display in the status bar. You can view details about phone issues from the
Warnings screen. For more information, see Investigating Phone Warnings on
page 59.
Power and Startup
Symptom Problem Corrective Action
The display shows Network Link
is Down.
The network cable isn’t properly
connected.
Try the following:
• Check the cable termination at the
switch or hub (furthest end of the
cable from the phone).
• Check that the switch or hub is
operational (flashing link/status
lights).
• Verify that the LAN port is active.
Press , and then select Status >
Network > Ethernet. From the
Ethernet screen, scroll to LAN port
and verify that it’s Active.