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Getting Started
7
Document Version 2011-03
Understanding the indicators on the base unit
STATUS indicator
During the startup process you may notice that the STATUS indicator on the base unit is flashing. This
indicates that the base unit is booting up with your phone system. You may find the following flash
patterns helpful:
Status
Meaning
Color Light pattern
Green On L The base unit is connected to the Internet. The startup process is
complete and you may now make and receive internet calls.
Flashing L The base unit is downloading data. Do not disconnect the Ethernet
cable or AC adaptor from the base unit until the STATUS indicator
stops flashing and lights in steady green.
Red On L When the base unit is turned on, the STATUS indicator lights in red
for about 10 seconds.
Flashing L The base unit is registering a handset.
Amber On L The base unit’s IP address may conflict with the IP addresses of
other devices on your local network. Contact your administrator for
further information.
Flashing L The base unit is obtaining an IP address or is obtaining
configurations. Please wait.
L The base unit is registering with your phone system. Please wait.
L If the STATUS indicator continues flashing, check the following:
– Network settings may not be correct. Contact your administrator.
– Many installation issues can be resolved by resetting all the
equipment. First, shut down your modem, router, hub, base unit,
and computer. Then turn the devices back on one at a time in this
order: modem, router, hub, base unit, computer.
– If you cannot access Internet Web pages using your computer,
check to see if your phone system is having connection issues in
your area.
– For more troubleshooting help, contact your administrator.
Flashing
rapidly
L Unplug the base unit’s AC adaptor to reset the unit, then reconnect
the AC adaptor. If the STATUS indicator is still flashing rapidly, there
may be a problem with the base unit hardware. Contact customer
support.
Off — L The base unit power is off.
L The Ethernet cable is not connected properly. Connect it.
L Your network devices (hub, router, etc.) are turned off. Check the
LEDs for the link status of the devices.
L The base unit power is booting up.