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Problem Cause/solution
The 2nd caller’s information is
n
ot displayed during an outside
call.
R In order to use Caller ID, call waiting, or Call Waiting
Caller ID (CWID), you must first contact your service
provider/telephone company and subscribe to the desired
service.
After subscribing, you may need to contact your service
provider/telephone company again to activate this specific
service, even if you already subscribed to both Caller ID
and Call Waiting with Caller ID services (CWID).
Answering system
Problem Cause/solution
The unit does not record new
m
essages.
R The answering system is turned off. Turn it on (page 39).
R The message memory is full. Erase unnecessary
messages (page 40).
R The recording time is set to “Greeting only”. Change
the setting (page 44).
R Your service provider/telephone company’s voice mail
service may be answering your calls before the unit’s
answering system can answer your calls. Change the
unit’s number of rings setting (page 44) to a lower value,
or contact your service provider/telephone company.
I cannot operate the answering
s
ystem remotely.
R The remote access code is not set. Set the remote
access code (page 43).
R You are entering the wrong remote access code. If you
have forgotten your remote access code, enter the
remote access code setting to check your current code
(page 43).
R The answering system is turned off. Turn it on (page 43).
The unit does not emit the
s
pecified number of rings.
R If the first ring is turned off, the number of rings decreases
by 1 from the specified number of rings.
Voice mail
Problem Cause/solution
“V
oice mail msg. via
phone co.” is shown on the
handset display. How do I
remove this message from the
display?
R This notification is displayed when your service provider/
telephone company’s voice mail service (not the unit’s
answering system) has recorded a message for you.
Typically you can remove this notification from the display
by listening to the message. To listen to the message, dial
the voice mail number provided by your service provider/
telephone company (for most cases, this will be your own
phone number), and follow the voice instructions.
Depending on your service provider/telephone company,
you may need to remove all messages from your voice
mailbox to remove the notification. You can also remove
this notification by pressing and holding # until the unit
beeps.
54
For assistance, please visit http://www.panasonic.com/help
Useful Information
TGE21x23x24x(en)_1122_ver031.pdf54 54 2013/11/22 14:22:30