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Problem Cause/solution
The handset or base unit does
not ring.
R The ringer volume for landline is turned off. Adjust the ringer
volume (page 40).
R The ringer volume for cellular line is turned off. Adjust the ringer
volume (page 39).
R When one handset is selected to ring for cellular calls, other
units do not ring. To change the selection, see page 20.
R Silent mode is turned on. Turn it off (page 44).
I cannot make local calls with the
handset or base unit using a
cellular line.
R You need to add your area code when making cellular calls.
Store your area code in order to automatically add it to the
beginning of the 7-digit phone number when making cellular
calls (page 20).
I cannot make or answer cellular
calls with the handset or base
unit.
R Depending on the cellular phone’s compatibility, you may not be
able to make or answer cellular calls even if the cellular phone
is connected to the base unit.
R Make sure that the CELL indicator lights up and the cellular
phone is connected to the base unit (page 20).
R If someone is talking on a cellular call or using the headset, you
cannot use the cellular feature. There can be only one active
Bluetooth connection at a time.
R The cellular phone is being used separately from your system.
I can make and answer cellular
calls but cannot hear a sound.
R The Bluetooth technology on your cellular phone may not be
functioning normally. Turn off and on your cellular phone.
R Disconnect and reconnect the base unit AC adaptor and try
again.
I cannot switch cellular calls from
the unit to the cellular phone.
R Your cellular phone may not support this feature. Refer to the
operating instructions of your cellular phone.
I cannot make a call using the
landline.
R The dialing mode may be set incorrectly. Change the setting
(page 16).
I cannot make long distance calls. R Make sure that you have long distance service.
Caller ID/Talking Caller ID
Problem Cause/solution
Caller information is not displayed. R You must subscribe to Caller ID service. Contact your service
provider/telephone company for details.
R If your unit is connected to any additional telephone equipment
such as a Caller ID box or cordless telephone line jack, plug the
unit directly into the wall jack.
R If you use a DSL/ADSL service, we recommend connecting a
DSL/ADSL filter between the base unit and the telephone line
jack. Contact your DSL/ADSL provider for details.
R The name display service for landline calls may not be available
in some areas. Contact your service provider/telephone
company for details.
R Other telephone equipment may be interfering with this unit.
Disconnect the other equipment and try again.
Caller information is displayed or
announced late.
R Depending on your service provider/telephone company, the
unit may display or announce the caller’s information at the 2nd
ring or later.
R Move closer to the base unit.
For assistance, please visit http://www.panasonic.com/help
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Useful Information
TG954x(en)_0628_ver031.pdf 67 2013/06/28 12:35:33