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43
Answering system (KX-TG6421)
Problem Cause/solution
The unit does not record new
messages.
L The answering system is turned off. Turn it on
(page 27).
L The message memory is full. Erase
unnecessary messages (page 29).
L The recording time is set to “Greeting
Only”. Change the setting (page 32).
L If your own greeting message is not recorded
properly, callers are unable to leave a
message. Record your own greeting message
again (page 28).
L If you subscribe to a voice mail service,
messages are recorded by your service
provider/telephone company, not your
telephone. Change the unit’s number of rings
setting or contact your service provider/
telephone company (page 31).
My own greeting message
cannot be properly heard.
L Record your own greeting message again
(page 28).
I cannot operate the answering
system.
L Someone is using the unit. Wait for the other
user to finish.
L A caller is leaving a message. Wait for the
caller to finish.
L The handset is too far from the base unit.
Move closer.
I cannot operate the answering
system remotely.
L You are entering the wrong remote access
code. If you have forgotten your remote
access code, enter the remote access code
setting to check your current code (page 30).
L Press each key firmly.
L The answering system is turned off. Turn it on
(page 31).
L You are using a rotary/pulse telephone. Try
again using a touch-tone phone.
While recording a greeting
message or listening to
messages, the unit rings and
the operation stops.
L A call is being received. Answer the call and
try again later.
TG6411-6421BX(e).book Page 43 Monday, April 27, 2009 3:13 PM