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39
Troubleshooting
If you still have difficulties after following the instructions in this section, disconnect
the base unit’s AC adaptor and turn off the handset, then reconnect the base unit’s
AC adaptor and turn on the handset.
General use
Problem Cause/solution
The handset does not
automatically turn on after
installing/replacing batteries.
L The battery is empty or too weak to turn on the
power. Place the handset on the base unit or
charger, and let it charge.
The unit does not work. L Make sure the batteries are installed correctly
(page 8).
L Fully charge the batteries (page 8).
L Check the connections (page 8).
L Unplug the base unit’s AC adaptor to reset the
unit and turn off the handset. Reconnect the
adaptor, turn on the handset and try again.
L The handset has not been registered to the
base unit. Register the handset (page 23).
I cannot hear a dial tone. L Make sure that you are using the supplied
telephone line cord. Your old telephone line
cord may have a different wiring configuration.
L The base unit’s AC adaptor or telephone line
cord is not connected. Check the connections.
L If you are using a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L Disconnect the base unit from the telephone
line and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your service provider/telephone company.
TG6411-6421BX(e).book Page 39 Monday, April 27, 2009 3:13 PM