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4.1 Troubleshooting
Installation Manual 147
305* Data Link failure • Data link between the CS and
Hybrid IP-PBX failed
• Data link between the
network and IP-GW card
failed
• Check the connection between the CS
and Hybrid IP-PBX
• Check the connection between the
network and IP-GW card
307 LAN No Carrier • IP-GW card not connected to
the LAN
• Check the connection between the
LAN and IP-GW card
308 IP-GW LAN Loop
back Error
• Detection of IP-GW LAN
Loop back Test error
• Replace the corresponding optional
service card
• Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
309 IP-GW Core Data
Link Error
• Detection of IP-GW Core data
Link error
• Press the Reset Button
• Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
310* Port Link Failure • Voice Processing System
malfunction
• Ports defective on optional
service card: DLC
• Check the Voice Processing System
• See if the corresponding optional
service card is installed properly
• Replace the corresponding optional
service card
320 IP-GW H.323
Dummy Call Test
Error
• Detection of IP-GW H.323
Dummy Call Test error
• Replace the corresponding optional
service card
• Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
321 IP-GW
Gatekeeper Error
• Detection of Gatekeeper
access error
• Check the IP address setting of
Gatekeeper
• Check whether the Gatekeeper is
connected to the network and work
properly
• Check the route to the Gatekeeper
322 IP-GW
Gatekeeper
Registration Error
• Gatekeeper Registration is
failed
• Check the Gatekeeper setting
323 IP-GW SDRAM
Failure
• Detection of IP-GW SDRAM
error
• Replace the corresponding optional
service card
324 IP-GW DPRAM
Failure
• Detection of IP-GW DPRAM
error
• Replace the corresponding optional
service card
325 IP-GW LAN Chip
Failure
• Detection of IP-GW LAN Chip
failure
• Replace the corresponding optional
service card
• Collect the log data of IP-GW (refer to
the Installation Manual for IP-GW card)
326 IP-GW Stop • IP-GW is stopped from
remote maintenance PC
• This information is logged when IP-GW
is stopped from remote maintenance
PC
Error Code Error Message PROBABLE CAUSE SOLUTION