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4.1 Troubleshooting
144 Installation Manual
002 System Reset • Reset Button is pressed
• Power failure
• Main Board malfunction
• Erroneous processing of
Main Board software
• Software error due to external
factors
• Ignore if not frequent
• Press the Reset Button
• Reprogram the Hybrid IP-PBX
• Replace the Hybrid IP-PBX
010 AC power down • AC power down
• Bad connection or breaking of
AC cord
• Check the power supply system
• See if the AC cord is connected
properly
• Check the AC cord
• Replace the AC cord (be sure to turn
off the Hybrid IP-PBX when replacing)
011 DC power down • AC power down
• Power supply circuit (Main
Board) malfunction
• Detection of over current
(short circuit on optional
service cards)
• Check the power supply system
• See if the AC cord is connected
properly
• Check the AC cord
• Replace the AC cord (be sure to turn
off the Hybrid IP-PBX when replacing)
• Replace the Hybrid IP-PBX
• Remove the optional service cards and
restart the Hybrid IP-PBX
012* MPR RAM
battery low
• Battery out
• Main Board (MPR)
malfunction
• Replace the Hybrid IP-PBX
013 Additional AC
power down
• Additional AC power down
• Bad connection or breaking of
additional AC cord
• Check the power supply system
• See if the additional AC cord is
connected properly
• Check the additional AC cord
• Replace the additional AC cord (be
sure to turn off the Hybrid IP-PBX
when replacing)
019 Additional AC
power on
• Additional AC power on
• Bad connection or breaking of
additional AC cord
• Check the power supply system
• See if the additional AC cord is
connected properly
• Check the additional AC cord
• Replace the additional AC cord (be
sure to turn off the Hybrid IP-PBX
when replacing)
Error Code Error Message PROBABLE CAUSE SOLUTION