TROUBLESHOOTING
16
USER GUIDE
I hear static on my headset
Appliances such as cordless phones and
wireless networking equipment may cause
interference, adding a crackling noise. To
reduce interference, keep your headset
away from other devices that use or
produce radio waves.
I can’t hear callers
Try these solutions:
• Make sure that the headset is turned
on. Press the Call control button for
about two seconds until you hear a
beep or see the indicator light glow
blue.
• Move the headset closer to the
smartphone (the distance should be
less than 30 feet/10 meters).
• Charge your headset battery using the
AC charger. See Charging your headset
.
• Press the Volume up button to increase
the sound heard in the headset.
• Verify that your headset is paired with
your smartphone and that Bluetooth is
enabled on your smartphone. See
Pairing your headset with your
smartphone.
Callers can’t hear me
Your headset might be muted. To turn
mute off, press both sides of the Volume
button until you hear two high tones and
one low tone.
Can other phones pick up my
conversations when I'm using the
wireless headset?
When you pair your headset with your
smartphone, you are creating a private link
between only those two devices. Devices
outside that pairing cannot pick up the
transmission either by accident or on
purpose.
My headset doesn’t work with my
cordless phone at home
Your headset is not designed for use with
cordless phones.
Does my headset work with laptop,
desktop, or handheld computers?
Your headset can work with other devices
besides your smartphone if those devices
are compliant with Bluetooth version 1.1 or
later specifications and they support the