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Using NotReady
Use the NotReady feature to take your telephone out of the call queue
while completing post-call work. The NotReady indicator remains lit as
long as the feature is active.
Note: If you don’t activate Make Set Busy or Not Ready, the system
will continue to direct callers to your phone.
To temporarily log out of the system, click NotReady.
To return to the queue, click NotReady or InCalls.
Answering or making non-ACD calls
Use the non-ACD calls feature to receive and place calls using your
individual line. The indicator remains lit while the call is active.
Placing a call
1. Click your individual DN key.
2. Use the keypad to dial the telephone number.
Answering a call
When the indicator next to your individual DN key flashes, click DN. The
indicator remains lit as long as the call remains active.
Contacting your supervisor
Use the Supervisor feature to do the following:
• Answer a call from your supervisor
• Answer a call from your supervisor when on a call
• Place a call to your supervisor
• Conference in your supervisor to a call in progress
• Transfer a call to your supervisor