Filter
Top Products
Agent features
42
Using SAVE key
Use the SAVE feature key to save the recording of an active call. This key
is associated with the active user ID and is operational only if a call is
active.
The SAVE key is displayed in the following scenarios:
• Normal operations - If the SAVE key is clicked during an active call,
the call is saved.
• CR application in Bulk Record + Save everything mode - Recorded
conversation is saved at the end of the call. If the SAVE key is
clicked, then the call is not saved.
• CR application in Bulk Record + Delete everything mode - Recorded
conversation is deleted at the end of the call. If the SAVE key is
clicked, then the call is saved.
The SAVE key lamp status depends on the status of the call recording. If
the call is to be saved, then the lamp is lit..
2. To stop the call recording, click the ROD
key again.
1. Click the ROD key during an active call.
2. To stop the call recording, click the ROD
key again.
3. Click the SAVE key to save the
conversation.