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15
Agent Features
Hold
˙
Press Hold. To take a call off Hold, press the
key beside the fast flashing indicator.
Make Busy
∫
Make Busy Press Make Busy to make your phone appear
busy to callers. If you are using ACD Agent ID,
this will log you out of the system.
Not Ready
∫
Not Ready Press Not Ready. Press In-Calls or Not Ready
when ready to accept ACD calls again.
For MSL-100 systems:
∫
Not Ready Press Not Ready. Enter the 3 digit reason code,
if required, for walkaway. Press Not Ready
again to receive calls.
Answer Supervisor
∫
Supervisor Press Supervisor when the LCD indicator
flashes. If you’re on a call, press Hold before
pressing Supervisor.
Call Supervisor
∫
Supervisor Press Supervisor. This automatically puts an
active ACD call on Hold. Press In-Calls to
return to your ACD call.
Conference with Supervisor
∫
Supervisor 1. Press Supervisor during a call in progress.
∫
Supervisor 2. Press Supervisor again when the
supervisor answers.