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Agent Features
Log Out
∫
Make Busy 1. Press Make Busy.
2. Unplug the headset.
Answer ACD Calls
∫
In-Calls Press In-Calls.
Emergency
∫
Emergency Press Emergency during a call in progress to
connect your supervisor to an urgent or
abusive call.
End ACD Calls
®
or
∫
In-Calls or
∫
Not Ready or
∫ 2637
Press Release, In-Calls (if using Call Forcing);
wait for the other party to hang up; press
Not Ready; or press a DN Key.
Headset
P
and
1. Press Program and Dial
⁄‚
2. To select headset:
Dial
⁄
for Plantronics, VXI
Dial
¤
for GN Netcom, Liberation
Dial
‹
for handset.
P
3. Press Program to exit and save changes.
Note:
Nortel Networks recommends setting ‹ for all applications. Headsets vary in electrical,
physical and audio characteristics. Performance perception is subjective; so, it is
recommended that the headset user try using their headset with each of the three settings
on both internal and external calls to determine which works best for them. As with all
Meridian Digital Telephones, amplified headsets are recommended.