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LIP-6830 User Guide
16 June 07
3.6 Group Call Pick Up
Call pick up by group is a business phone feature that lets the user pick up a call ringing at an
extension in the user’s call group. User call groups are assigned in the Call Server.
To pickup a call ringing at a group extension:
1) Press the
¼ to locate the [GPic] Softkey.
2) Press
[GPic] Softkey.
3.7 Intercom
Your Call Server may provide an intercom feature; this feature allows for Voice Announce
intercom calling with handsfree reply. If available, a button on your LIP-6830 may be assigned
to access the intercom (refer to the Installer Guide for the steps to configure the Intercom button
and beep tone).
To access the intercom:
1) Press the assigned Intercom button.
2) Dial an extension number and press
[ OK ] Softkey.
3) Following the beep tone, announce your call.
3.8 ACD Agent Group
Your call services may include Automatic Call Distribution (ACD). When calls are made to an
ACD group, callers enter a queue, and the call is routed to the next available ACD agent. This
feature is useful for a customer support group, people taking reservations, or people making
appointments. A programmable button on the LIP-6830 should be assigned as an ACD Agent
button for Agent control. Using the ACD Agent button, the user can activate ACD for a Line,
enter an ACD Group ID, if not preconfigured, control the Agent status and assign the ACD
Primary Line to display the Agent status on the LCD.
The LCD will indicate the status of the ACD Agent for the main ACD Line. Also, the LED of the
Line button will indicate the ACD Agent status, when activated. The LED ACD Agent status
indications are:
Green LED On – Agent checked in and available
Red LED flashing – Agent checked in but unavailable
Red LED On – Agent checked out
Input Extension [1]
[ Å ] [Mode] [ OK ] Æ
Input Extension [1]
[ Å ] [Mode] [ OK ] Æ