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Additional Features
Troubleshoot Virtual Office
When using Virtual Office you may encounter error messages displayed on your
screen. The following table lists error messages and actions to correct the causes.
Table 1: Troubleshoot Virtual Office
Displayed Message Probable Cause Actions
Busy, try again Remote telephone is
active on a call.
Wait for remote
telephone to become idle
and try again.
ACD set to Login is
logged in.
Log out ACD set from a
queue before Virtual
Office login to it from
another telephone.
Make-Set-Busy is
inactive on ACD set to
log in.
Set Make-Set-Busy
active on ACD set to log
in.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID not in
Gatekeeper database.
Notify local network
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.
Locked from Login Failed to enter the correct
Station Control Password
three times.
Wait one hour for the
lock to clear
automatically, or
notify local network
administrator to clear
lock.
Permission Denied (3) Incorrect User ID
entered.
Retry with correct User
ID.
Remote telephone has no
Station Control
Password.
Notify local network
administrator.