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How to get help
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Getting help from a specialist by using an
Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an
Express Routing Code (ERC) to quickly route your call to a specialist in
your Nortel product or service. To locate the ERC for your product or
service, go to:
www.nortel.com/erc
Getting help through a Nortel distributor
or reseller
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff for
that distributor or reseller.