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Troubleshoot Virtual Office
When you use Virtual Office, error messages may display on-screen.
Table 2 lists error messages and actions to correct the causes.
Table 2: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message Probable Cause Actions
Busy, try again Remote IP Phone is
active (not idle).
Wait for remote IP
Phone to become idle
and try again.
ACD is logged in. Log out ACD IP
Phone before Virtual
Office from another
IP Phone.
Make-Set-Busy is
inactive on ACD IP
Phone.
Set Make-Set-Busy
active on ACD IP
Phone.
Invalid ID (1) Incorrect User ID
entered.
Enter correct User ID.
User ID is not in
Gatekeeper
database.
Notify system
administrator.
Invalid ID (2) Incorrect User ID
entered.
Enter correct User ID.
Invalid ID (3) Incorrect User ID
entered.
Enter correct User ID.
User ID in
Gatekeeper database
points to originating
Call Server.
Notify system
administrator.