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Supervisor features
42
Figure 4: Current status of ACD queue
The LCD indicator beside the Display Queue key gives you a visual
indication of the number of calls in the ACD queue. Table 2 lists the four
states for this LCD indicator.
Table 2: States of LCD indicator (Part 1 of 2)
Indicator Queue status Description
Off Light There are few or no
calls waiting.
On Normal An acceptable
number of calls are
waiting.
Slow flashing Busy Calls are backing up
in the queue. Calls
overflowing to this
queue will not be
accepted.
Calls waiting
manned positions
Number of
Calls time
overflowed
into this queue
Length of time
first call has
waited