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Agent features
32
To answer a call:
Contacting your supervisor
•Use the Supervisor feature to talk to your supervisor in the following
ways:
• “To answer a call from your supervisor:” on page 32
• “To answer a call from your supervisor while on another call:” on
page 32
• “To place a call to your supervisor:” on page 33
• “To conference in your supervisor during a call in progress:” on
page 33
• “To transfer a call to your supervisor during a call in progress:” on
page 34
To answer a call from your supervisor:
To answer a call from your supervisor while on another call:
When the LCD next to your individual
DN key flashes, press the DN key.
Note: The LCD remains lit as long as
you are on the call.
When the LCD next to the Supervisor key
flashes, press the Supervisor key.
Note: The LCD remains lit as long as
you are on the call.
The LCD next to the Supervisor key flashes
and a buzzer sounds.
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Supervisor
Supervisor