Agent and supervisor features
25
Using Default Login
If you normally use the same IP Phone, use the Default Login to log in
just one time at the beginning of a shift. The Default Login uses your
previous shift’s login to place you in the same ACD queues with the same
supervisor.
To use Default Login:
or
3. Choose one of the following:
— Press the In-Calls key.
—Press the NotReady key to enter the
ACD queue.
1. Lift the handset.
2. Press the In-Calls key.
3. When “Enter Agent ID” appears on the
screen, use the dialpad to enter your ID.
4. Choose one of the following:
— If your queue requires a Supervisor
ID, press the # key three times.
— If your queue does not require a
Supervisor ID, press the # key two
times.
2260
NotReady
2260