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Agent and supervisor features
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Logging out
You can log out of the system completely or temporarily (Not Ready
state).
To log out:
or
5. To join the ACD queue, choose one of
the following:
— Press the In-Calls key.
— Press the NotReady key.
or
Choose one of the following:
— To log out completely, press the
MakeSetBusy key.
— To log out temporarily, press the
NotReady key.
Note: If you press the MakeSetBusy
key while on an ACD call, you log out
automatically when the call finishes.
2260
NotReady
MakeSetBusy
NotReady