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V
oice Mail User Guide
8
Where to Get Help
If you have any problems or questions about procedures, consult your Administrator (the person
in your company who manages the communications system).
Preparations
Before accessing your mailbox, you must do three things:
Get the following information from your Administrator and record it in the Quick Reference
Sheet at the beginning of this guide:
• the company telephone number
• the Automated Attendant number
• the Message Center extension
• your mailbox number
• your secondary mailbox number
• your default passcode
• the Administrator’s name and number
Select a new passcode. When you first access your mailbox, you must change the default
passcode to a series of digits that only you know. The new passcode must have the same
number of character as the default passcode. See “User Options” on page 13 for more
information on passcodes.
Prepare a permanent greeting. When you first access your mailbox, you must record your
permanent greeting. This greeting is what callers hear when you are unable to take their
calls. A sample greeting is given in the start-up instructions on the next pages, but you
may want to create your own. See “Mailbox Greetings” on page 19 for more information.
Tip: Users on Resilient 3300 ICP systems are provided with two mailboxes, each with a
unique mailbox number. The additional mailbox ensures that you always have access to
your voice mail. Use the secondary number only when your primary mailbox is inaccessible
(as indicated by the flashing indicator on your telephone's display).