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Using the Voice Mail System
21
Personal Contacts
Personal Contacts allow you to store alternate numbers where callers can contact you instead
of leaving a message. Callers are prompted in the greeting to press a key to have their call
transferred to the alternate number—they are never told the number. You can program up to
ten (10) Personal Contacts, assigning a Personal Contact key (0–9) to each number. You then
add information about these personal contact keys in your mailbox greeting.
Personal Contact keys for cellular telephone (2), fax (3) and pager (7) are pre-defined by the
system. When you program these personal contacts, the system plays the pre-recorded
messages for these personal contacts after your mailbox greeting.
Personal Contact key 0 is usually used to transfer to the operator but you’re free to use it for
contact numbers.
In a bilingual system, a caller that presses the Languages Toggle key cannot use any of the
programmed Personal Contact keys. Also, programming the Personal Contact key that
corresponds to the Language Toggle key disables the Language Toggle key. See “About
Bilingual Greetings” on page 19 for more information about the Language Toggle key.
The following is a greeting that includes a prompt to contact the mailbox owner by cellular
telephone (the pre-recorded system message for cellular phone personal contact will also play
after this greeting):
“You have reached Tom Murphy. I can't answer the phone right now. Please leave your
name, number, and a short message – I will get back to you as soon as possible. To try to
reach me on my cell phone, press 2. If you would like to speak with an operator, press 0 at
any time.”
To program a personal contact:
1. Access your voice mailbox.
2. Press for User Options.
3. Press for Additional Options.
4. Press for Personal Contacts.
5. Select the desired Personal Contact number:
• for a cellular telephone number, press ,
• for a fax number, press ,
• for a pager number, press ,
• for another type of number, select any number between 0 and 9, except 2, 3 and 7.
6. Enter the telephone number for the contact using the dial pad (up to 20 characters). To
delete the number, press . To skip to the next personal contact, press .
Enter the number as you would normally dial it to call the number.
Tip: If a number is not programmed for a pre-defined Personal Contact, the corresponding
message is not played (for example, if you only programmed a cellular telephone number,
only the pre-recorded message for cellular number will play).