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Additional Information [ 29 ]
TROUBLESHOOTING
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom Suggestion
The charge LED won't illuminate
when the handset is placed in the
cradle.
• Make sure the AC adapter is plugged into the base or the charger (if you have more than one
handset) and wall outlet.
• Make sure the handset is properly seated in the cradle.
• Make sure the charging contacts on the handset are clean.
The audio sounds weak.
• Move the handset and/or base away from metal objects or appliances and try again.
• Make sure that you are not too far from the base.
Can't make or receive calls.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, and then reconnect it.
• De-register the handset (see "De-register the Handset" on page 13) and register the handset
(see “Register the Handset" on page 9).
• Make sure that you are not too far from the base.
• Make sure the line is not in use.
• If an outside call is already established, you can not make another outside call.
The handset doesn't ring or
receive a page.
• Charge the batteries in the handset for 15~20 hours by placing the handset on the base or
charging cradle.
• Make sure that you are not too far from the base.
• De-register the handset (see "De-register the Handset" on page 13) and register the handset
(see "Register the Handset" on page 9).
Unavailable
appears in
the display.
• Make sure that you are not too far from the base.
Severe noise interference.
• Keep the handset away from microwave ovens, computers, remote control toys, wireless
microphones, alarm systems, intercoms, room monitors, fluorescent lights, and electrical
appliances.
• Move to another location or turn off the source of interference.
The Caller ID does not display.
• The handset was picked up before the second ring.
• The call was placed through a switchboard.
• Call your local telephone company to verify your Caller ID service is current. There can be a
problem with your Caller ID service.
You cannot register the handset
at the base.
• Charge the battery pack for 15~20 hours.
• De-register the handset (see "De-register the Handset" on page 13) and register the handset
(see "Register the Handset" on page 9).
If you still have a problem.
• Contact your authorized NEC Representative.