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6
Call Handling
Making & Answering Calls
First, review pp. 1–2 to find out about the
buttons, lights, tones, and rings on your
telephone. In this guide, instructions for using
features may not include all the possible ways
you can make a call.
To make a call
, lift handset, use a headset, or
press the Speaker button. The line button with
the steady red light is automatically selected for
you. To make a call on a specific line (for
example, an SA or ICOM Voice line for a
voice-announced call), select an unlit line
button and press it before lifting the handset or
pressing the Speaker button. When using a
headset (see p. 5), select a line button first.
To answer a ringing or voice-announced call
,
lift handset or press the Speaker button.
Hold
When you have a call or conference on hold,
your phone beeps once each minute and the
display briefly shows
Call on Hold
.
1. Press the Hold button to put a call on hold.
(
Do not press the Drop button to end a
conference while the call is on hold.
)
2. To return to the call or conference, press the
flashing ICOM, SA, or line button that is
holding the call.
Transfer
To transfer:
1. Press the Transfer button. The system
selects an ICOM or SA button and puts
the call on hold.
2. Dial the extension or outside number.
3. Announce the call if desired.
4. Press the Transfer button or hang up. To
cancel the transfer or return to the call on
hold, press the flashing ICOM, SA, or line
button.
To one-touch manual transfer:
1. Press the programmed Auto Dial button
(p. 11) for the number where you want to
transfer the call.
2. Announce the call.
3. Press the Transfer button or hang up. To
cancel the transfer or return to the call on
hold, press the flashing button.
To one-touch auto transfer:
Press the programmed Auto Dial button.
Conference
A conference call can have up to 3 inside
participants, including yourself, and up to 2
outside participants.
1. Dial the first outside number or extension.
Announce the call.
2. Press the Conf button to put the call on
hold.
3. Select an ICOM, SA, or numbered line
button.
4. Dial the next number or extension.
5. Announce the call and press the Conf
button.
6. Repeat Steps 2–5 for each participant.
• Press the Drop button and line button to
drop any participant added.
• Press the Hold button to temporarily
leave the conference. Then press any
participant’s line to rejoin the conference.
7. To end the conference, hang up.
SECURITY ALERT:
If the system selects an SA Voice button
when you add a conference participant, you
hear a beep instead of ringing after you dial the
extension. If the call is not answered and you
press the Conf button to complete the call,
your conversation with other conference
participants is broadcast on the extension’s
speakerphone. To prevent this, be sure to drop
an unanswered extension that you’ve called on
an SA Voice button.
!
MLX Display pp 03-16 4/11/97, 11:53 AM6