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7
Answering and Directing Calls
If you want to ... Then
Answer a co-worker’s ringing telephone from your See Pickup, p. 23.
console or pick up a call on hold at a co-worker’s
telephone.
Interrupt a co-worker’s call in an emergency or if See Barge-In, p. 20.
you’re instructed to interrupt.
Direct a call to an extension and have it wait there If your system does not have voice mail, see
until your co-worker is ready to answer it. Camp-On, p. 21.
Put a call on hold and page a co-worker to pick up See Park and Paging, p. 22.
the call at another telephone.
Notify co-workers that they have messages. See Messaging, pp. 13–16.
Broadcast an announcement over the company’s See Paging, p. 22.
loudspeaker system.
Page co-workers over their speakerphones.
Transfer directly to a co-worker’s voice mail. See Direct Voice Mail, p. 15.
Signal a co-worker for meetings or visitors. See Signaling, p. 15.
Announce a call on an extension’s speakerphone, See Directing Calls, p. 11.
and transfer the call.
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QCC pp 03-09 4/14/97, 10:34 AM7