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Fixed-Feature Buttons. Buttons for special operator functions and basic call handling:
Start begins directing the call and puts the caller on hold at Source (see p. 11).
Source reconnects you with the caller after you’ve begun directing a call (see p. 11).
Destination connects you with the person being called when you are directing a call
(see p. 11).
Release completes a call and frees you for the next call. It also releases you from a 3-way
conference (see p. 11).
Headset Auto Ans (Headset Auto Answer). When you use a headset, this button automatically
connects you to the next call each time a new call arrives at your console. Pressing this button
turns on the green light (see p. 9).
Handset/Headset Mute temporarily turns off the handset and headset microphone to allow
you to talk to someone privately (see p. 9).
Headset Status allows you to switch between the handset and the headset (see p. 9).
Send/Remove Message turns co-workers’ Message lights on and off (see p. 14).
Position Busy temporarily prevents most calls from being sent to your console. You continue
to receive calls to your extension and calls from co-workers who are using forwarding features
(see p. 23).
Night Service turns on special telephone operation after business hours (see p. 22).
Alarm indicates that a problem has occurred with the system. Contact your system manager
(see p. 19).
Cancel cancels a call-directing attempt and reconnects you to the original caller on hold at the
Source button. The system moves the call to a Call button (see p. 11).
Join connects you, the original caller (Source), and the co-worker being called (Destination)
in a 3-way conference (see p. 11).
Pool Status shows you the status of the outside line groups in your system.
Forced Release drops all callers (including you) from a call and frees you for another call
(see p. 11).
Understanding Your QCC
QCC pp 03-09 4/14/97, 10:33 AM4