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Wireless-G IP Phone
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Appendix A: Troubleshooting
Frequently Asked Questions
5. The power LED does not light up.
Go through this checklist until your problem is solved:
• Unplug the power adapter from the IP Phone. Wait five seconds. Re-connect the power adapter.
• You may be using the wrong power adapter. Make sure the power adapter you are using is the one
included with the IP Phone.
Frequently Asked Questions
Can I make calls if my Internet connection is down?
No. Your high-speed Internet connection must be active when you make Internet phone calls.
Can I make calls while I’m browsing the Internet?
Yes. You can make Internet phone or fax calls while browsing the Internet. However, your web browsing may
affect the quality of your telephone call, depending on the amount of upstream data traffic passing through your
Internet connection.
Can I receive calls while my network is down?
You cannot directly receive calls while your network is down. However, your Internet phone service account may
allow you to forward calls to a different telephone number, such as a cellular phone number. For more
information, visit the website of your Internet phone service provider.