Filter
Top Products
18
Appendix A: Troubleshooting
Frequently Asked Questions
Phone Adapter with 2 Ports for Voice-over-IP
5. The Power LED does not light up or lights up red.
Go through this checklist until your problem is solved:
• Unplug the power adapter from the Phone Adapter. Wait five seconds. Then plug the power adapter into
the Phone Adapter again.
• You may be using the wrong power adapter. Make sure the power adapter you are using is the one
included with the Phone Adapter.
6. The ETHERNET LED does not light up.
Go through this checklist until your problem is solved:
• Check the cable connecting the Phone Adapter to your router.
• Make sure your network has an active Internet connection. If it does not, follow these instructions to
reboot your cable or DSL modem, Phone Adapter, and router:
1. Power off your cable or DSL modem by unplugging its power adapter.
2. Power off the router by unplugging its power adapter.
3. Power off the Phone Adapter by unplugging its power adapter.
4. Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into an
electrical outlet.
5. Wait two minutes, and then power on the router by plugging its power adapter into an electrical
outlet.
6. Wait five minutes, and then power on the Phone Adapter by plugging its power adapter into an
electrical outlet.
7. Reboot one of your networked computers, and check to see if you have an active Internet connection.
Frequently Asked Questions
How do I make a phone call?
Pick up your phone and dial 1 + area code + phone number. You must dial 1 and then the area code for all calls,
even local ones.
Can I make calls if my Internet connection is down?
No. Your high-speed Internet connection must be active when you make Internet phone or fax calls.
Can I make calls while I’m browsing the Internet?
Yes. You can make Internet phone or fax calls while browsing the Internet. However, your web browsing may
affect the quality of your telephone call, depending on the amount of upstream data traffic passing through your
Internet connection.